Intuitive, Virtual Receptionist Solutions for Palliative Care Focused Firms
Caregivers can meet the needs of any home care agency. From simple messaging to handling the most sensitive calls, we’ve got you and your patients covered.
The Problem: Patients under palliative care often experience a great deal of pain, requiring extra attention and responsive home care providers.
The Solution: Our call center agents are able to solve problems by bridging communication between the patient and their caregiver. Immediate dispatch is available, giving you instant access to your patients.
Scheduling Issues
The Problem: Due to scheduling errors, caregivers may not be at a patient’s home when expected.
The Solution: When a caregiver is running late and a family’s anxiety is running high, our team can help. Our professional agents can help diffuse the situation by putting patients or family members in immediate contact with a specialist from your team.
Irate Callers
The Problem: Palliative care can stress out family members, and this stress may inadvertently show as frustration during telephone communication.
The Solution: Our virtual receptionists are trained to diffuse complicated situations. Our calm agents will offer reassurance by letting callers know that we can get them in touch someone in your agency who can help.
Contact Caregivers Today
Home health providers need a virtual receptionist with industry experience built in. Because Caregivers brings years of home care experience to the table, we know the gaps we need to fill to solve your communication problems.
Caregivers Answering Service is qualified to handle your Palliative Care calls.
Like hospice or home health, palliative care deals with comfort care. While hospice deals with patients at the end of life, palliative care does not necessarily mean the patients are terminal. Often, these patients are undergoing treatments for illnesses, which causes discomfort and the need for swift patient care. Because of the sensitive nature of this type of care, 24-hour access to your team is vital.
At Caregivers, we know that our voice reflects your agency, and you can’t afford to trust your calls to just any answering service. Caregivers’ specialized agents know exactly what you need to make every phone call go as smoothly as it would if you were to answer the call yourself. We know that your calls need to be answered professionally and consistently all the time – that is where we excel.
