The Best Answering Service for Home Health Providers.
An affordable, 24 hour live answering service that helps your home health company provide better communication for patients, their family, and your staff.
The Problem: Absenteeism is a daily problem, and can negatively affect your other staff, as well as the patients relying on them.
The Solution: Caregivers recommends a call out protocol that includes warm transfers. It’s easy for employees to call off by leaving a voicemail or talking to an answering service, it’s more difficult to call out when they speak with you directly.
By transferring employee call off calls to a supervisor, we can help to reduce absenteeism . In addition, immediate notification of the absence will help your agency better deal with replacing the shift or notifying the family faster.
Lack of Professionalism
The Problem: Sometimes your aides may not represent you or your agency in a way that reflects your mission, which could pose problems for your patients and their families.
The Solution: With professional agents and immediate call transfer options, we can escalate upset callers to you so you can help neutralize the situation and deliver an immediate solution.
Employee Lateness
The Problem: Employees tend to run late at the worst times.
The Solution: With a simple check-in protocol for staff members running late, we are able to alert you instantly, allowing you to investigate the lateness and call the patient back with an update.
Contact Caregivers Today
Home health providers need a virtual receptionist with industry experience built in. Because Caregivers brings years of home care experience to the table, we know the gaps we need to fill to solve your communication problems.
As the leader in home health answering service, Caregivers can help your agency communicate better.
Home health is one of the most challenging industries to work in. It is an industry where life and death issues can occur any time of the day or night. As a home health business, you need to be available to your staff, your patients, and their families 24 hours a day.
As a home health answering service provider, Caregivers is very familiar with the kind of problems you face every day. We are here to support your communication needs 24/7 with the experience you would expect from a professional team.
