There’s simply no substitute for experience.

Specially trained agents, familiar with the Home Care Industry.

Home care is one of the fastest growing and evolving industries in the United States. As the population ages, the need for quality home health agencies is in great demand. This is a business that never sleeps. In order to compete and succeed, you need to be there for your clients at any time of day or night. Caregivers Answering Service is there 24/7 to provide coverage, service, and continuity to help ensure the success of your agency.

An easy to use, HIPPA compliant answering service.

  • HIPPA has changed the healthcare industry, and the telephone answering service industry as well. While most offices did what was necessary to adhere to HIPAA regulations, using an answering service became more difficult. While the call center industry made leaps and bounds in technologies for message delivery options, HIPPA requirements limited the ways messages were delivered.
  • Caregivers recognized what Health Care Agencies want in an answering service; simplicity and compliance. By rolling out secure message delivery without complicated apps or plugins, Caregivers has added another critical component in responsive home health answering service support. Our HIPAA complaint answering and dispatching solutions allows your organization to create a patient directive plan allowing for efficient and optimal care of your patients.
  • We can handle your calls 24 hours a day, just your overflow calls, or even just answer on nights and weekends the same way you would in your own office. Our HIPAA compliant system accommodates SMS, texting, emailing, and faxing.

Caregivers gives any sized agency the
power of professional customer service.

With Caregivers, every agency can have our professionally trained staff manage their calls 24 hours a day. Whether you are a small agency, or part of a large home care franchise or chain, the essence of your needs are the same – care and consistency. At Caregivers, it all starts with a phone call. When we answer the phone, it’s a reflection of your brand. A well handled phone call can create the best first impression. A well handled phone call can diffuse a problem. A well handled phone call helps in everything you are trying to accomplish.

  • 24 Hour Service
  • Available Weekends, Holidays
  • Custom Scripting
  • Secure Message Delivery
  • Trained Operators
  • Caring
  • Consistent
  • Compassionate

Your job is hard enough. The last thing you need to worry about is your answering service.

If you are running a home care agency, there is very little that you don’t do. You have to wear countless hats in a thankless industry; an industry where employees don’t always reflect your vision. Problems with patients, patient’s families, employees, insurance, marketing, hiring, firing, and keeping up with ever changing regulations make this a job that is not for the weak of heart.

Choosing an answering service is a very important decision. You need an ally who will make your life easier; not harder. We work with you-not against you. The wrong answering service can add to your problems. Caregivers Answering Service is here to help solve problems.

Answering Service Features

The home care industry is expected to grow nearly 70% by 2020

Our live answering service helps you keep up with the increased demand

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Expect from your answering service what you would expect from yourself.

Trained agents

Experience is the best teacher. Our agents understand home health because they live home health; day after day; phone call after phone call. Our knowledge and experience in the industry gives us an edge.  Home care is an industry that is learned. At times, it defies common sense. Through our years of experience in home care, Caregivers is able to deliver a level of answering service that is unparalleled. This environment helps foster the most skilled agents in the industry.

HIPAA compliant

HIPAA compliance is a major concern in home care. It is sometimes difficult to navigate all that is required within your own office, let alone making sure your answering service is following procedures as well. Caregivers delivers your messages
to stay 100% HIPAA compliant.  Whether you choose text, SMS, fax, or email, we can ensure that message delivery will be done in  a proper method.

Call out protocols

Absenteeism is a problem in the home care industry.  When an employee calls out, it falls directly on you.  We have created call out protocols, making it more difficult for your employees to call off sick.  It’s easy to call off work to a voicemail or most answering services.  At Caregivers, many of our clients take advantage of our direct to staff call out.  When an aide calls off work, our agents gather the information, ask the aide to hold and then patch the call directly to your staff.  Knowing that they will have to actually speak to someone live within your company, employees will be less likely to call out.

On call specialists

At Caregivers, our agents are not only trained in properly handling calls, we specialize in message dispatch as well. We have created an exhaustive dispatch protocol that gives countless options of reach on call, should your staff be unavailable.

Industry specific scripting

Through handling tens of thousands of calls, we can see what works – and what doesn’t.  In designing your account, we have guideline scripts for each facet of the home care world.  These tried and proven methods allow us to create the very best way to make each phone call succeed.   We take our knowledge of the industry and your expertise of your staff and clients and create the perfect answering service script

See for yourself.

Try our service free of charge for two weeks and find out for sure, just how good an answering service can be.